Technical Support We provide rapid and competent assistance

Your benefits:

• Value retention for your device system
• Quality assurance for analysis results
• Save time and unplanned costs
• Ensuring work in compliance with industry and ISO standards
• Maximum system availability
• Safety for your personnel
• Individual maintenance intervals and service levels
• Service by appointment – we call you
• Cost transparency and planning certainty for your budget

You can do something too

On request, our service technicians can provide training so that you can carry out small, simple maintenance and repairs yourself. Through individually organized courses, you will gain technical knowledge on subjects such as adjustment work, control and exchange of wear material, or cleaning for our device systems. And best of all: Carrying out maintenance yourself reduces costs!

Repairs and restoration

Quality is our calling! Nevertheless, if it ever becomes necessary to repair or restore your devices from Analytik Jena, we are happy to assist as a matter of course. Prompt repair and restoration of laboratory instruments guarantees the precision of your results and helps to maintain the durability and consistent performance of the devices. Of course, the processing of a service case should be carried out as pleasantly for you as possible. However, we rely on several pieces of information from you. Please speak with us in person or fill out our service form and send it to us. We will get in touch with you as quickly as possible.